Kellie Lucas is a leader, coach and speaker who partners with individuals and organisations to transform how they do business by putting people at the heart of growth. She’s the author of The Customer Success Pioneer and is a founding partner of Let’s Flow, where she brings nearly three decades of experience in aligning people, purpose and profit.

Kellie’s career spans global software companies, consultancy, international development and non-profits – from managing major client relationships to leading teams through change and coaching senior leaders. Her early years in tech and service environments sparked a lifelong fascination with what drives lasting, human-centred impact in business. Over time, she’s become a trusted partner for leaders navigating scale, complexity and cultural shift.

Alongside her strategic mindset and delivery experience, Kellie brings a grounded, people-first approach. She’s a champion for customer success as a catalyst for doing better business for global good and draws on tools from coaching, systems thinking and agile methodologies to help clients unlock new ways of working.

Kellie hosts the Inspiring Future Leaders podcast and works with leaders who are ready to step into a more authentic, inclusive and impactful way of leading.