We value you

and your privacy

We will never sell, rent or trade your personal data. This policy explains what we collect, why, and the choices you have.

Privacy Policy

1. Who we are

This website and our services are run by Lets Flow Pte. Ltd. (trading as Let's Flow), a company registered in Singapore. Company registration number (UEN):  202423510N. Registered address: 20 COLLYER QUAY, #09-01, SINGAPORE 049319.

Let's Flow is the data controller for the personal data described in this policy. This means we decide how and why we use your data, and we are responsible for protecting it.

This policy applies to everyone who visits letsflow.sg, downloads our resources (including the resources that accompany the book Momentum), subscribes to our emails, buys our courses or products, or works with us as a client. It is written to meet the Singapore Personal Data Protection Act (PDPA), the EU and UK General Data Protection Regulation (GDPR), and other privacy laws that may apply to you, such as those in Australia, Canada and California.

If you have any questions, contact us at info@letsflow.sg.

2. What we collect and why

We only collect what we need. Most of it comes directly from you, for example, when you fill in a form, sign up for a resource or contact us.

We do not collect sensitive personal data (such as health, religion or ethnicity), and we ask that you do not send it to us.

Under the PDPA, we rely on your consent, or on purposes permitted by law, for collecting, using and disclosing your personal data.

4. Who we share it with

We share your data only with trusted service providers who help us run our business, and only as much as they need. They act on our instructions and must keep your data secure.

  • MailerLite. Sends our emails and stores subscriber lists

  • Thinkific. Hosts our online courses and digital products, processes payments.

  • Stripe. Processes payments securely (we never see your full card details)

  • Squarespace. Hosts our website and forms.

We may also disclose data if the law requires it, or to protect our legal rights.

5. International transfers

We are based in Singapore, and some of our providers store data in other countries, including the United States. When your data leaves your country, we make sure it is protected to a comparable standard, for example through Standard Contractual Clauses or the provider's certification under recognised data protection schemes.

6. How long we keep it

  • Email subscribers: until you unsubscribe, or after 2 years with no engagement, when we will ask whether you still want to hear from us or remove you.

  • Customers: for as long as you have access to your purchase, and financial records for 5 years to meet Singapore legal requirements.

  • Enquiries and client work: for as long as needed to deliver our services and for a reasonable time afterwards.

7. Keeping it secure

We use reputable providers with strong security, limit access to people who need it, and use secure passwords and two-factor authentication. No system is completely secure, but if a data breach is likely to put you at risk, we will tell you and the relevant authorities as the law requires.

8. Your rights

Wherever you live, you can ask us to:

  • See the personal data we hold about you

  • Correct anything that is wrong or incomplete

  • Delete your data

  • Withdraw consent at any time, without affecting anything we did before you withdrew it

  • Object to or restrict how we use your data

  • Receive a copy of your data in a portable format

To use any of these rights, email [insert privacy email]. We will reply within 30 days and will not charge you. We may need to confirm your identity first.

If you are in California: we do not sell or share your personal information as defined by the CCPA/CPRA, and we will not treat you differently for using your rights.

If you are unhappy with how we have handled your data, please talk to us first. You also have the right to complain to your local data protection authority, such as Singapore's Personal Data Protection Commission, the UK Information Commissioner's Office, or the authority in your EU country.

9. Cookies

Our website uses cookies that are essential for it to work, and, with your permission, analytics cookies that help us understand how it is used. You can accept or decline non-essential cookies through our cookie banner, and change your browser settings at any time.

10. Children

Our services are designed for adults. We do not knowingly collect data from anyone under 16. If you believe a child has given us their data, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. If we make significant changes, we will let subscribers know by email.

12. Contact us

Lets Flow Pte. Ltd. Data Protection Officer: Kellie Lucas Email: kellie@letsflow.sg

Address: 20 COLLYER QUAY, #09-01, SINGAPORE 049319

Last updated: 12th October 2026